Terms of service

Terms and conditions of sale, business customers

JapHunter Sarl, Switzerland. Version of 12 September 2026.

By placing an order you accept these terms in full, and in particular article 6 on preorders and article 9 on returns.

1. Scope

These terms govern all sales made by JapHunter Sarl, Switzerland, through JapHunter B2B. They apply exclusively to business customers acting in the course of their trade. This store does not sell to consumers, and consumer protection rules, including any statutory right of withdrawal, do not apply. Your own purchasing terms do not apply, even if you refer to them in an order or in correspondence.

2. Trade accounts

Ordering requires an approved business account. Approval is open to any business registered with its national authority, including a sole trader, provided it can evidence that registration and, where applicable, its VAT number. We verify the registration before approval and may refuse or withdraw an account at our discretion.

You are responsible for keeping your registration, VAT details and delivery address current, and for telling us promptly when they change.

3. Prices, currency and order value

Prices are quoted excluding VAT and excluding transport, import duties and import taxes. Prices reflect the market on the day the order is placed and are updated daily. A price shown at the time of order applies to that order only. We do not adjust orders retroactively when a market price moves after purchase, in either direction.

We recommend a minimum order value of 1,000 CHF, excluding transport and import charges. Below that level the transport cost per item rises sharply and your margin suffers. We may accept a lower value at our discretion.

Orders are invoiced in Swiss francs. Where your own currency differs, your bank applies its own conversion at settlement.

Certain references are sold in fixed multiples rather than by the unit. Where that applies, the minimum quantity and the order multiple are stated on the product page.

4. Orders, confirmation and allocation

An order placed on this site is an offer to purchase, not a concluded contract. Every order is checked against our available stock before confirmation. We will either confirm the order, in which case the contract is formed, or cancel it in full or in part if the goods are not available. No payment is captured before confirmation.

Where a publisher or distributor allocates us less than the quantity ordered, we may reduce the confirmed quantity accordingly. We will tell you before dispatch, and any amount already paid for the quantity not supplied is refunded or credited at your choice.

5. Payment and retention of title

Payment is due before dispatch. Bank transfer against invoice is the standard method. Card payment can be arranged: card payments are authorised at the time of order and captured only once availability is confirmed. Where a card authorisation cannot be captured within its validity period, the order is cancelled.

Where payment terms have been agreed in writing and an invoice is not settled by its due date, default interest of 5 per cent per annum accrues from the due date without further notice, and we may charge a reasonable fee for each reminder issued.

Goods remain our property until payment has been received in full.

6. Preorders

A preorder is a firm commercial commitment between two businesses. You accept the whole of this article at the moment the order is placed.

A preorder cannot be cancelled. Not in whole, not in part, not for any reason, once it has been confirmed. The quantity you preorder is reserved for you against our own allocation with the publisher. We commit that quantity in your name and we cannot release it afterwards.

The price is fixed on the day of the order and it is final. If the market price of the same reference falls afterwards, before release or after it, you are not entitled to a refund of the difference, to a credit, to a discount or to any other adjustment. The commitment works the same way in your favour: if the price rises between your order and the release, we supply at the price you paid, and we carry that difference ourselves.

Sums paid on a preorder are not refundable, except where we are unable to supply the goods at all, or where the quantity is reduced under article 4.

Release dates announced by publishers are indicative and may move. A postponement is not grounds for cancellation or for a refund.

A confirmed preorder cannot be transferred to another reference, another set or a later release.

7. Delivery, origin and separate shipments

Goods are dispatched by our logistics partners in Japan and in China, acting on our behalf. Japanese-edition product ships from Japan. Chinese-edition product ships from China. The dispatch origin is stated on every product page.

The two origins are separate consignments. They are packed, shipped and cleared independently, and each carries its own transport charge, shown separately at checkout. An order combining both origins therefore arrives as two shipments, on different dates, each with its own customs entry, its own duties and its own import VAT. This is the normal operation of your order and is neither a partial delivery nor a failure to perform.

Where a single order combines preorder items and items available immediately, the whole order is held and dispatched together once the preorder items are released. If you prefer the available items to be sent first, tell us before dispatch: we will split the order, and the second shipment carries its own transport charge.

All shipments are made DAP, Delivered at Place (Incoterms 2020). Delivery times are indicative and never contractual.

8. Customs, duties and taxes

You are the importer of record. Import formalities, import duties, import VAT and any customs clearance or handling fee charged by the carrier are payable by you on arrival, for each shipment.

Our invoices are issued without Swiss VAT. The goods are shipped from Japan or from China and are imported into the destination country by you. The tax treatment in your own country, including any recovery of import VAT, is your responsibility, and we recommend you confirm it before your first order.

The customs documentation accompanying each shipment is issued by our logistics partner. As importer of record, you remain responsible for the customs declaration made in your name, and for satisfying yourself that it corresponds to the goods received and to the price you have paid. Tell us without delay of any discrepancy.

We cannot describe commercial goods as gifts or samples.

9. Inspection, transport damage, and no returns

Every shipment must be inspected before the delivery is accepted.

If the outer packaging is damaged, do not sign for the shipment. Refuse the delivery, or accept it only with a written reservation recorded on the carrier's delivery document, and photograph the packaging before it is moved. Signing for a shipment without reservation is an unconditional acceptance of it. Once a delivery has been signed for and accepted, no claim for transport damage can be made, against the carrier or against us, and none will be entertained.

Transport damage is a matter between you and the carrier. As the importer of record and the recipient of the goods, you open and pursue the claim. Where you have refused the delivery or recorded a reservation, send the carrier's claim reference and the photographs to us rather than to the carrier's origin office: we hold the relationship with our logistics partner, who is the contracting party to the carriage, and we will pass your file on with the transport documents and the supporting paperwork.

A line invoiced but absent from the consignment, or a reference supplied in error by us, must be notified within seven calendar days of delivery, with photographs. Where the claim is accepted, we settle it by credit note or by refund.

We do not accept the return of goods. No shipment may be sent back to us, and no return will be accepted, whatever the reason: a change of mind, an ordering error on your side, slow resale, overstock, a fall in the market price, or the release of a newer set. Sales are final.

10. Authenticity

All product supplied is genuine, factory-sealed and sourced through authorised channels. We do not deal in counterfeit, resealed or repackaged product.

11. Resale

You are free to set your own resale prices. Nothing in these terms grants you exclusivity, territorial protection or distributor status, and you may not present yourself as an official or authorised distributor of JapHunter or of any publisher whose product we supply.

12. Liability and force majeure

Our liability is limited to the invoiced value of the goods concerned. We are not liable for indirect or consequential loss, including loss of profit or loss of resale opportunity.

We are not liable for any delay or failure caused by events outside our control, including carrier disruption, customs action, publisher allocation, natural events, industrial action or restrictions on import or export.

13. Data protection

We process the company and contact data you provide in order to verify your account, process and ship your orders, and meet our accounting obligations. Processing is governed by Swiss data protection law and, where it applies, by the General Data Protection Regulation. Our privacy policy sets out the detail.

14. Changes to these terms

We may amend these terms. The version in force on the day your order is placed governs that order.

15. Governing law and jurisdiction

These terms are governed by Swiss law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. The place of jurisdiction is the registered seat of JapHunter Sarl in Switzerland.