Refund policy
Returns and refunds
JapHunter B2B sells exclusively to business customers. Consumer protection rules, including any statutory right of withdrawal, do not apply.
We do not accept returns
No shipment may be sent back to us, and no return will be accepted, whatever the reason: a change of mind, an ordering error on your side, slow resale, overstock, a fall in the market price, or the release of a newer set. Sales are final.
Preorders
A confirmed preorder cannot be cancelled, in whole or in part, for any reason. The price is fixed on the day of the order and is final: if the market price of the same reference falls afterwards, no refund of the difference, credit, discount or other adjustment is due. Sums paid on a preorder are not refundable, except in the cases listed below.
The only cases in which we refund
- An order, or part of an order, that we cancel before confirmation because the goods are not available. No payment is captured before confirmation.
- A confirmed quantity reduced because a publisher or distributor allocates us less than was ordered. The amount paid for the quantity not supplied is refunded or credited, at your choice.
- A line invoiced but absent from the consignment, or a reference supplied in error by us, notified within seven calendar days of delivery with photographs. We settle by credit note or by refund, and the goods are not returned.
Transport damage
Transport damage is not a ground for refund by us. Inspect every shipment before accepting it. If the outer packaging is damaged, refuse the delivery or record a written reservation on the carrier's delivery document, and photograph the packaging before it is moved. Signing without reservation is an unconditional acceptance, and no claim can be made afterwards.
As recipient and importer of record, you open and pursue the claim with the carrier. Send us the carrier's claim reference and the photographs, and we will pass the file to our logistics partner with the supporting paperwork.
The full detail is in our Trade terms.