Shipping policy

Shipping

Where your goods ship from

Goods are dispatched by our logistics partners in Japan and in China, acting on our behalf. Japanese-edition product ships from Japan. Chinese-edition product ships from China. The dispatch origin is stated on every product page.

Two origins, two shipments

The two origins are separate consignments. They are packed, shipped and cleared independently, and each carries its own transport charge, shown separately at checkout. An order combining both origins arrives as two shipments, on different dates, each with its own customs entry, its own duties and its own import VAT. This is the normal operation of your order and is neither a partial delivery nor a failure to perform.

Orders combining preorder and available stock

Where a single order combines preorder items and items available immediately, the whole order is held and dispatched together once the preorder items are released. If you prefer the available items to be sent first, tell us before dispatch: we will split the order, and the second shipment carries its own transport charge.

Incoterms: DAP

All shipments are made DAP, Delivered at Place (Incoterms 2020). We arrange and pay for transport to the delivery address you give us. You are the importer of record: import duties, import VAT and any customs clearance or handling fee charged by the carrier are payable by you on arrival, for each shipment. The price shown on our site covers the goods and the transport only.

Transit times

Transit by express carrier is typically a few working days from each origin, plus customs clearance in the destination country. Clearance time is outside our control and can add several days. Transit times are indicative and never contractual.

Packaging

Sealed product is shipped in its original packaging inside a rigid outer carton with protection at the corners and edges. Full master cartons are shipped as supplied by the manufacturer.

On delivery

Inspect every shipment before accepting it. If the outer packaging is damaged, refuse the delivery or record a written reservation on the carrier's delivery document, and photograph the packaging before it is moved. Signing without reservation is an unconditional acceptance, and no claim for transport damage can be made afterwards. Transport damage is pursued by you, as recipient, with the carrier.

The full detail is in our Trade terms.