Shipping and customs

Shipping and customs

Read this page before your first order. Customs handling is the single most common source of misunderstanding in cross-border trade, and our terms are stated plainly so there are no surprises on delivery.

Where your goods ship from

Orders are dispatched directly from Japan. There is no European warehouse in the chain, which is what allows us to price below re-exported stock. It also means every shipment is an import into your country.

Incoterms: DAP

All shipments are made DAP, Delivered at Place (Incoterms 2020). In practice:

  • We arrange and pay for transport to the delivery address you give us.
  • You are the importer of record. Import duties, import VAT and any customs clearance or handling fees charged by the carrier are payable by you on arrival.
  • The price shown on our site and on your invoice covers the goods and the transport only. It never includes duties or import taxes.

Your carrier will normally invoice you for duties and import VAT before or at delivery. As a VAT-registered business you will usually be able to recover the import VAT through your national procedure. Check the treatment in your own country before ordering.

Documentation

Each shipment carries a commercial invoice stating the goods, the declared value, the country of origin and the customs tariff heading. We declare the real transaction value. We do not under-declare shipments, and we cannot mark commercial goods as gifts or samples.

Transit times

Transit from Japan is typically a few working days by express carrier, plus customs clearance in the destination country. Clearance time is outside our control and can add several days. Transit times are indicative and never contractual.

Packaging

Sealed product is shipped in its original packaging inside a rigid outer carton with protection at the corners and edges. Full master cartons are shipped as supplied by the manufacturer.

Damage and shortages

Inspect every shipment on arrival, before signing where the carrier allows it. Photograph the outer carton before opening it if there is any visible damage. Claims must reach us within seven calendar days of delivery, with photographs of the packaging and the contents. Without that evidence, carriers reject damage claims and we cannot pursue them on your behalf.

Indicative shipping cost

What the freight will cost you.

Air freight in CHF, by total order weight and destination. The figure shown at checkout is an estimate: the exact amount is set on your invoice once the parcel is weighed, and it can come out slightly lower or slightly higher.

Shipped from Japan
Order weight Asia North America, Oceania Europe Rest of world
Up to 5 kg 18 28 35 47
5 to 10 kg 26 42 53 71
10 to 15 kg 44 70 88 119
15 to 20 kg 61 98 123 166
20 to 30 kg 88 140 175 238
30 to 50 kg 140 224 280 380
50 to 70 kg 210 336 420 570
Over 70 kg 385 616 770 1045

A typical first order of thirteen booster displays weighs about 5.2 kg. Shipped from Japan to Europe that is roughly 53 CHF of freight on a 1,000 CHF order, so a little over 5 per cent.

Import duties and import VAT are not included and are payable by you on arrival, as all shipments are made DAP (Incoterms 2020). An order containing product from two origins ships as two parcels and is quoted as two freight lines.